User:Lismi Kallan

MHI student from University of Waterloo Currently working on a research proposal on integrating biometrics with EHR system

Executive Summary

A quality focused, energetic and motivated Director of Care with over 8 years’ experience working within Long Term Care Facilities. Working collaboratively with Senior Management, and having stepped into the relief role of Administrator, this Director has been responsible for leading a quality driven team by means of conceptual thinking, client focused motivation and mentoring. Consistently strives for accomplishment through critical decision making, effective resource management and adherence to organizational values and vision.

Core Qualifications

 Successful staff development through strategic planning; budget analysis and resource utilization  Provides strategic support and innovative development with a strong ability to execute initiatives  Quality and risk management focused, in-depth knowledgeable and participation in CQI  Thorough knowledge and commitment to the Long Term Care Homes Act  Direct experience with Ministry of Health inspections  Facilitates budget development, allocation and monitoring  Community focused, develops strategic partnerships and coordinates outreach

Accomplishments

 Master’s degree in Health Informatics (candidate)  Worked closely with the Administrator to successfully achieve accreditation through Accreditation Canada, 2006 (Versa Care), 2009 (Rekai Centre) & 2013(Northridge).  Successful implementation of RAI MDS 2.0 at Rekai Centre in collaboration with RAI Coordinator.  Implemented all components of Point click care including eMAR, ePOC, Risk Management Module and Quality improvement, and a web based Electronic Health Record platform in 2011-2012 utilizing an Enterprise Server.  Lead Residents First Program at Rekai Centre and Northridge in partnership with OQHC and Corporation.  Decreased hospital transfers by 60% in working with NP STAT program at Northridge.  Maintained a 98.6% occupancy rate at The Rekai Centre and 100% at Northridge.  Active member and home ambassador for Revera’s culture change initiative –Imagine  Home lead for employee engagement survey 2013 to attain high results of 75% participation.  Reducing % of falls to 14 from a high of 17.5% in 6 months by introducing post fall huddle at Northridge.  Successful implementation of High risk rounds for pressure ulcer prevention as part of the resident’s first initiative.  Developed policies and procedures within The Rekai Centre such as Pain Management, Fall Prevention, Restraint and Self Medication Administration. In 2011, created and communicated the Responsive Management Program at both locations of The Rekai Centre.  Successfully reduced the number of restraints from 32 in 2009 down to 9 in 2012.  Won an award from the Quality Health Council in 2011 for Skin and Wound Program.

Professional Experience Leisure world St. George, Toronto, ON (257 beds)

   Nurse Manager, Part Time (Oct 2012-Present)

• Reporting to the DOC, manages and evaluates unit staff compliance with the home and Leisure world policies and procedures. • Act as a liaison with other departments in the home in the absence of the respective management staff. • Supports and advocate opportunities for resident/family participation in decisions affecting resident lifestyle and rights. • Participates in programs to monitor, evaluate and improve the quality of nursing services provided by the unit. • Liaison with residents and families as needed in the absence of the management team. • Worked in collaboration with the multidisciplinary team to make decisions and meets best practices in response to resident care requirements within accepted standards of nursing practice. • Takes lead for emergency response in the absence of other senior management staff. • Support the home in continuous quality improvement activities by conduction quality improvement rounds and audit.

Northridge, Oakville, ON (133 bed Home)

        Director of Care (Jan 2013-Sept 2013)

 Responsible for 20 Registered staff ,ADOC, Staff educator and infection control coordinator, RAI coordinator ,Nursing restorative coordinator and 90 PSWs  Directs, plans and coordinates overall nursing program, ensuring attainment of high quality care standards within the facility  Coordinates and promotes the interdisciplinary approach within the facility through the Nursing, Dietary, Activation, Environmental Service and Administrative Departments  Reviews all resident applications for admission, determines appropriate level of care and assisted with processing and discharge  Lead quality improvement programs to achieve targets established by corporate for clinical and non-clinical programs using QIA’s. Monitor data quality in electronic documentation to ensure compliance with home’s policies as well LTCH Act 2007.  Review and utilize quality output reports from RAI MDS and CIHI to direct quality improvement activities  Audits, monitors and analyzes RAI outputs and reports as well utilises them for decision making.  Mange’s WSIB claims by liaising with eligibility adjudicators, case managers and disability claims specialist.  Responsible for financial performance of nursing department in consistent with annual budgets.  Implements and monitors controls and ensured the safekeeping of drugs and narcotics  Supervises drug administration program including administration of medication by registered staff  Directs and monitors the maintenance of health care records to ensure prompt compliance with regulations and quality care for the resident  Participates in continuous learning initiatives through corporate and regional events.  Participate in Care Conferences as appropriate, meet with residents/family to resolve problems/concerns/complaints  Assists the Executive Director in Collaboration with Medical Adviser, ensures medical attention and records are compliant with regulations  Assist Executive Director to ensure staff knowledgeable of Safety Standards and Resident Bill of Rights.  Monitors and reviews resident care staff, guaranteeing compliance with all facility policies and procedures, including safety rules and safe work practices  Investigates complaints, with the knowledgeable of LQIP review process by regulatory bodies including MOHLTC Inspector’s.  Assumed administrative duties in the Executive Director’s absence 

Rekai Centres-Sherbourne Place, Toronto, ON (126 bed Home) 2009 – 2012

Director of Resident Care (2009 – 2012)

 Manages a Nursing Envelope budget of $729,927  Responsible for 25 Registered Staff, 2 Team Leads, 1 RAI Coordinator, 1 RPN (restorative program) and 90 PSWs.  Directs, plans and coordinates overall nursing program, ensuring attainment of high quality care standards within the facility  Responsible for planning, collaborating, implementing and streamlining electronic health records system.  Monitor data quality in electronic documentation to ensure compliance with home’s policies as well LTCH Act 2007.  Review and utilize quality output reports from RAI MDS and CIHI to direct quality improvement activities.  Coordinates and promotes the interdisciplinary approach within the facility through the Nursing, Dietary, Activation, Environmental Service and Administrative Departments  Reviews all resident applications for admission, determines appropriate level of care and assisted with processing and discharge  Implements and monitors controls and ensured the safekeeping of drugs and narcotics  Supervises drug administration program including administration of medication by registered staff  Directs and monitors the maintenance of health care records to ensure prompt compliance with regulations and quality care for the resident  Participates in continuous learning initiatives through Care Conferences  Calm, diffuse and resolve concerns with residents and family through kind, compassionate and fair communication techniques  Collaborates with Medical Adviser, ensures medical attention and records are compliant with regulations  Ensures staff knowledgeable of Safety Standards and Resident Bill of Rights and Health  Monitors and reviews resident care staff, guaranteeing compliance with all facility policies and procedures, including safety rules and safe work practices  Investigates complaints, with the knowledgeable of LQIP review process by regulatory bodies including Compliance Advisor’s  Coordinates and monitors the Infection Control Program for the Nursing Department  Assumed administrative duties in the Administrator's absence

Rekai Centres-Sherbourne Place, Toronto, ON Executive Director (Acting) (Oct2011 – Apr 2012)

 Managed facility operating budget of $1,255,207.00  Performed Administrator duties at full exposure, leading a facility of 7 Managers, including Nursing, Dietary, Activation, Environmental and Administrative Departments  Oriented and monitored the performance of departmental managers  Established facility goals and objectives with Senior Management  Mentored and coached departmental managers, encouraging growth and development as well as active support and guidance for goal achievement within available budgetary and fiscal resources  Participated in operating and capital budget development with the Director of Business Services  Ensured conformance to approved budgets through monthly and year to date variance reporting  Administered Collective agreement; provides representation in grievances and collective bargaining  Conducted 360 degree performance appraisals for departmental Managers and Physicians and collaboratively with the Board of Directors conducted 360 degree performance review for the CEO  Developed and maintained Community relationships with Hospitals and other external stake holders  Participated in care conferences, meet with residents and families to discuss and resolve concerns  Lead Quality and Risk Management program, ensuring report deadlines to the OQHC are attained  Prepared home specific CQI report to the board bi-monthly with comparable data from CIHI reports  In-depth understanding of LTCHA 2007 and Ontario Regulation 79/10  Well versed in accreditation standards, MOHLTC financial policies including HINF and L-SAA

Versa Care Centre, Rexdale, Toronto, ON (159 bed Home) 2007 – 2009 Assistant Director of Care

 Responsible for three floors and up to 40 staff comprised of 7 Registered and 33 Non-Registered  Jointly with Director of Care, developed philosophy of nursing, service statement of purpose, goals and objectives, policies and procedures and the description of nursing functions  Developed, coordinated and implemented resident care services  Evaluated services to ensure high standards of quality care and suggested improvements  Liaised with hospital, medical staff, community and health care related disciplines and partners to ensure effective provision of care within the facility  Ensured availability and maintenance of Nursing Department supplies in a fiscally responsible manner  Discussed and collaborated with Director of Care on issues relating to Infection Control, coordinated associated monitoring activities within the facility  Assumed responsibilities of the Director of Care as required during absence  Participated in continuous quality improvement initiatives such as; skin and wound care, pain management program and managers walkabout

Education Master’s Degree in Health Informatics, University of Waterloo, ON (expected completion-2015)

CNO Registration, 2006

Nursing, Bachelor’s Degree in Science, Unity College of Nursing, Karnataka, India

Affiliations

Coaching and Service Excellence Program PIECES Certification Improvement facilitator Training from OQHC International Health and Development Palliative Care Program from Ontario Hospice Quality Assurance Item Writing Program with College of Nurses of Ontario

Professional References Available Upon Request