First Contact

A patient calls in on the telephone to ask if doctor is taking new patients.

Telephone receptionist response: Yes the doctor is taking new patients. What kind of insurance do you have?

We determine that patient is eligible to be seen in our office. We continue on to the appointment scheduler.

---

• Back to Office Work Flow Main Page
• General Office Visit Work Flow
  • First Contact
  • Online Registration
  • Check In (registration)
  • Verify Identity (2 Identifiers)
  • Gather Demographics
  • Scheduling Appointment
• The Laboratory
• Xrays
• Billing Cycle