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OpenEMR Support Guide

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Contents


A Special Appeal

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The Project is in urgent need of funding for the Meaningful Use Stage II Certification. Users in the United States have reaped the bounty of the EHR Bonus in Stage I and will do so again in Stage II. The majority of users, outside of the United States, have benefitted from Meaningful Use Certification as well in the creation of such enhancements such as Electronic Prescribing, Clinical Reminders and Secure Messaging. The experience of our colleagues abroad will continue to improve with Stage II Certification. Please consider sending a gift today by clicking the Donate Here link below:
DONATE HERE


Overview

A huge advantage of open source software is the ability to choose whom will provide you support. You are NOT locked into one vendor when you choose OpenEMR, and if you don't like your current model of support or vendor, then it is very easy to change.

Depending on your comfort level, the options for support include:
  1. Free Support (ie. Doing it yourself).
  2. Professional Support (Hiring a third party (or employee(s)) to support you).
  3. Somewhere in between.


Free Support

The mechanisms of free support by the community include the tools found on this website. These tools include the extensive documentation found in the OpenEMR Project Wiki and the active forums (there are about 30 posts daily in the forums, which are monitored by several hundred developers and users).

  • There are clinics that have gone this route successfully (However, this does require IT knowledge to ensure security, reliability and adequate backing up of OpenEMR)


Professional Support

A huge advantage of OpenEMR is that you are NOT locked into one vendor. You can choose your vendor, and you are always free to hire (and fire) whomever you want to support your OpenEMR software.
  • For example, if you do not like the rates or customer service of your current vendor, then you can simply fire them and hire another vendor to support your current OpenEMR installation. As a consumer, this gives you a huge amount of leverage when working with your vendor.
How do I choose a vendor? There are several things to consider when choosing a vendor/developer to support OpenEMR.